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Gold Standard Warranty & Return Policy
At JUST PC's, we have built our reputation since 2001 on delivering high-performance, meticulously refurbished enterprise IT hardware. Our Gold Standard Warranty is a tiered, limited framework designed to offer complete peace of mind — while acknowledging the natural operational lifespans of varied technological components.
This policy operates in strict compliance with the South African Consumer Protection Act (CPA) No. 68 of 2008, ensuring your statutory rights are completely preserved while clearly defining our operational limits.
CPA Compliant
South African CPA No. 68 of 2008
3-Year Tiered Coverage
Up to 36 months on core components
Certified Technicians
In-house refurbishment since 2001
The Core Guarantees
7-Day Satisfaction & Faulty-on-Arrival (FoA) Window
30-Day Extended Support Window
The Gold Standard Tiered Hardware Warranty
Beyond the initial 30 days, hardware components are covered under a segmented framework based on their technical endurance, wear patterns, and exposure to daily physical contact.
JUST PC's In-House Installations & Fully Assembled Systems
- CPUs and RAM covered for up to 3 Years
- NVMe M.2 SSDs covered for up to 2 Years
- Motherboards covered for up to 2 Years
- SATA SSD's, HDD's, and PSU's covered for up to 1 Year
- Integrated laptop displays covered for up to 1 Year
- Standalone monitors: LCD panel covered up to 3 Years, all other components capped at 1 Year
- Peripherals, cables, adapters and chargers capped at 6 months
- Original used batteries capped at 30 days, new replacement batteries capped at 6 months
- Tamper seals applied and warranty activated on completion
Fully assembled systems qualify for up to a 3-Year (36 Months) Limited Carry-In Warranty counting from the original tax invoice date. However, because specialized sub-components carry distinct lifespans, the coverage is explicitly broken down. "Standalone monitor — all other components" means the stand, housing, buttons, ports, internal power board and all other on-board electronics.
DIY / Self-Installed Components
- CPU's, RAM, NVMe / M.2 SSD's, motherboards and PSU's capped at maximum 1-Year warranty
- HDD's and SATA SSD's capped at 6 months
- Peripherals, cables, adapters, and chargers capped at 6 months
- Original used batteries capped at 30 days, new replacement batteries capped at 6 months
- No coverage for bent socket pins or PCB scratch damage from screwdriver slippage
- No coverage for ESD flash burn damage
- No coverage for physical cracks or fractures
- Extended tiered warranty terms do NOT apply
DIY installation is supported, but extended warranty terms will not apply. "Peripherals" includes keyboards, mice, webcams, headsets, speakers, docking stations and similar externally connected equipment.
Pro Tip: If you've purchased loose components and want full Gold Standard coverage, bring them to our Brackenfell hub for professional installation before use.
Our Cosmetic Grading System
Gold Pristine
Formerly Grade A
The highest cosmetic tier. Minimal to no visible wear. Chassis, lid, and display glass are in near-perfect condition with no notable scratches, dents, or blemishes. Ideal for customers who want a like-new appearance.
Gold Choice
Formerly Grade B
Light cosmetic wear consistent with careful prior use. May include minor surface scratches, small scuffs on the chassis, or slight keycap smoothing. All pre-existing conditions are disclosed on the tax invoice.
Gold Essential
Formerly Grade C
Visible cosmetic wear including scratches, paint scuffs, minor dents, or surface abrasions. Internally refurbished to the same Gold Standard as all other tiers. Pre-existing conditions are fully disclosed and accepted at purchase.
The Gold Standard Fairness Rule: Your cosmetic grade does NOT affect your warranty. Every tier — Gold Pristine, Gold Choice, and Gold Essential — carries the exact same 3-Year Limited Hardware Warranty on core components. (Years 2 and 3 require the annual preventative service — see below).
Key Policy Clauses
Important conditions that govern your Gold Standard Warranty coverage.
Tamper-Evident Warranty Seals
Every system and component is fitted with a serialized, tamper-evident Security Seal. Any unauthorised opening, modification, or repair attempt voids cover on the affected components. All upgrades must be performed by a JUST PC's certified technician.
Laptop Battery Coverage Tiers
Batteries are chemical consumables with distinct coverage tiers. Original/existing batteries carry a 30-Day Limited Warranty. Brand new replacement batteries carry a 6-Month (180 Day) Limited Warranty. Battery degradation from charging habits or temperature is not covered.
Storage Lifespan Cap (TBW Rule)
SATA SSDs and NVMe M.2 drives have a finite write endurance measured in Terabytes Written (TBW). If S.M.A.R.T. diagnostics confirm the drive has exceeded the manufacturer's TBW threshold — common in high-volume downloading, server logging, or crypto-farming — the warranty is considered fulfilled and replacement claims will be denied.
Screen Pixel Defect Standards
Per ISO 13406-2 Class II standards, isolated sub-pixel variations are not classified as defects. A screen replacement is only authorized if: 3 or more permanently bright/stuck pixels appear on a dark background, OR 5 or more permanently dark/dead pixels are clustered on a light background.
Electrical Surge Exclusions
PSU, laptop power delivery, and monitor power brick warranties cover factory component failures only. Damage from Eskom grid instability, load-shedding surges, phase failures, lightning strikes, or voltage spikes is fully excluded. JUST PC's strongly recommends using a UPS with Automatic Voltage Regulation (AVR) or a certified surge protector at all times.
Annual Service Requirement
Keep your 3-Year Warranty active — your system needs an annual check-in.
Year 1: Purchase & Activation
Your Gold Standard Warranty is active from the date on your original tax invoice. No service required in Year 1 — just use and enjoy your system.
Year 2: First Annual Service Due
Bring your system into our Brackenfell hub within 30 days before or after your 12-month purchase anniversary. Our technicians will perform a deep clean, thermal paste reapplication, heat sink inspection, voltage path evaluation, and memory stress test.
Year 3: Second Annual Service Due
Bring your system in again within 30 days before or after your 24-month purchase anniversary for the same comprehensive preventative service to keep your Year 3 coverage active.
What We Do During Your Service
- Deep internal chemical cleaning
- Dust block removal from heat sinks
- High-grade thermal paste reapplication
- Voltage path evaluation
- Memory cluster stress testing
- Cooling fan inspection & lubrication
Consequence of Lapsing
If your system is not serviced within the required window, your extended warranty instantly lapses. Coverage permanently reverts to a Standard 1-Year Base Warranty. Claims made in months 13–36 will be denied.
Your Rights Under the CPA
We believe in full transparency. Here's how South African consumer law works alongside our Gold Standard Warranty.
6-Month Statutory Protection (Section 56)
The CPA grants you an implied warranty of quality for the first 6 months after delivery. If a genuine manufacturing defect appears within this period, you have the legal right to choose between a repair, replacement, or full refund. JUST PC's will never force a repair-only resolution during this window.
Extended Voluntary Protection (Months 7–36)
Any warranty coverage beyond the initial 6-month CPA window is a voluntary contractual benefit provided by JUST PC's at our own cost. This extended coverage is subject to our conditions, including the mandatory Annual Preventative Service, TBW metrics, and component-specific limits.
What the CPA Does Not Cover
The CPA does not protect consumers against failures caused by negligence, accidental damage, liquid or moisture exposure, power surges, or unauthorized tampering. If a device fails due to being opened without authorization or subjected to a load-shedding surge, neither the CPA nor our Gold Standard Warranty will apply.
Change of Mind Returns & Restocking Fees
A change-of-mind return of a fully working item brought back to our counter may carry a handling fee of up to 20% to cover inspection, resetting and repackaging. No handling fee applies to an online order returned within 7 days of delivery, or to any return caused by a fault.
At JUST PC's, we are committed to fair, transparent business. We will always honour your statutory rights under the CPA while clearly communicating the boundaries of our voluntary extended coverage.
How to Initiate a Claim
Check Your Warranty
Locate your original digital tax invoice and confirm your purchase date and component type to verify your warranty is still active.
Contact Us
Reach out via phone (021 905 8874 / 068 611 4429) or email (support@justpcs.co.za) to log your claim and receive a reference number.
Bring In or Ship Your Device
Drop off at our Brackenfell hub (Unit 5 Brackengate Business Park, 6 Paris Road) or arrange secure courier delivery. Ensure tamper seals are intact.
Technical Assessment
Our certified technicians perform a full diagnostic inspection and S.M.A.R.T. analysis to validate the fault and confirm warranty eligibility.
Resolution
Once approved, we execute a priority repair, replacement, or refund within 10 business days depending on your entitlement under the Gold Standard policy.
Please ensure your original digital tax invoice is preserved as your primary proof of purchase.
Need to File a Claim or Book a Service?
If you experience a hardware variance or if your system is approaching its 12-month or 24-month anniversary for its mandatory service alignment, please contact us immediately:
ADDRESS
Unit 5 Brackengate Business Park, 6 Paris Road, Brackenfell, Cape Town, 7560
PHONE
HOURS
Mon–Fri: 8:00 AM – 4:30 PM
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