Shipping policy

We’re excited to offer you more ways to get your orders delivered across South Africa – fast, reliable, and tailored to your needs! Orders over R2,000 qualify for free door-to-door delivery, so shop big and save!
 
Door-to-Door Delivery
  • Delivery costs are automatically calculated at checkout based on your location, plus the weight and dimensions of your order.
  • Local (Cape Town): Expect delivery within 1-2 working days.
  • Other Main Cities: Expect delivery within 2-4 working days.
  • Regional Areas: Expect delivery within 3-5 working days.
  • Courier Delivery Window: Deliveries happen during business hours: 9am – 5pm, Monday to Friday.
NEW! Bob Box Lockers

Say hello to hassle-free shipping with Bob Box Lockers! Have your order delivered to a secure locker near you for easy, 24/7 pickup.

  • Pricing: Starts at just R45 for local small shipments and R60 for main centre small parcels.
  • How It Works: Select “Bob Box Lockers” at checkout, and we’ll send you a unique code to access your parcel at your chosen locker location. Perfect for when you can’t be home or want flexibility!
Local Pickup (Cape Town Only)

Live in Cape Town? Choose “Local Pickup” at checkout for free!

  • Where: Unit 5 Brackengate Business Park, 6 Paris Road, Brackenfell, Cape Town.
  • When: Orders are ready within 1-2 business days. We’ll notify you once you can collect.
Third-Party Courier Packaging Fee

A Third-Party Courier Packaging Fee will be applied to all orders where the customer elects to arrange their own courier or delivery service. This fee covers the necessary secure packaging, bubble wrapping, and preparation of items to ensure safe shipment. No such fee applies if the customer collects the order in person, as packaging for self-collection is not required. This fee will be clearly displayed during checkout and must be paid prior to order fulfillment.