At JUST PC's, we're proud to offer high-quality refurbished equipment backed by our commitment to your peace of mind. This page summarises your return and refund rights. Our full warranty terms, coverage periods, and claims process are set out in one place — our Warranty & Return Policy — which governs if anything here and that page ever appear to differ.

7-Day Change of Mind

• Hassle-Free Returns: If you're not fully satisfied within 7 days of delivery, you may return the product in its original, undamaged condition — no explanation needed. Original shipping fees are non-refundable.

Faulty on Arrival (First 7 Days)

• Full Cover: Should your product arrive faulty, let us know within 7 days of delivery. We'll take full responsibility — covering return shipping costs — and offer you the choice of a repair, replacement, or refund. We aim to resolve this within 10 business days.

Faults Found After 7 Days

• Warranty Claims: If a fault appears after the first 7 days, your product is covered by our tiered warranty. See our Warranty & Return Policy for the coverage period that applies to your product, exclusions, and how to start a claim.

Returning an Item

• Pack with Care: Please secure your product in a sturdy box (not a flyer bag or envelope) so it arrives back with us safely.

• Return Address: Unit 5, Brackengate Business Park, 6 Paris Road, Brackenfell, Cape Town, Western Cape, 7560, South Africa.

• Get in Touch: Email our team at support@justpcs.co.za to start your return and receive personalised guidance.

Refunds

• Once we've received and inspected your return, we'll email you confirmation of the outcome. An approved refund is credited to your original payment method within 7 days.

Exchanges

• Received a defective or damaged item? Email support@justpcs.co.za and we'll arrange a replacement of the same model at no extra cost.

Contact Us

For questions or further assistance, please email us at support@justpcs.co.za or call 021 905 8874. We're here to help!